Frequently asked questions
Can I order by phone, email or fax?
To protect your security, we do not accept orders via phone, chat, fax, or email. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out using the live chat feature.
Can I make a change to an existing order?
Sure. You may make changes to your order up until your order has begun being processed. Please contact via phone and or email with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received
Shipping Info
Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time.
Please note business days are Monday-Friday and exclude federal holidays within the United States.
2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.
Shipping is via USPS Priority Mail. We do not ship to multiple addresses per order.
Orders placed on Friday after 5:00 pm EST will ship the following Monday.
All orders are processed and shipped from our warehouse in Jupiter, Florida.
Return Policy
If you are not 100% satisfied with your purchase, simply return the product to the following address:
Salt Baby Surf Attn: Ecommerce Returns
401 Old Dixie Hwy.
Jupiter,Florida 33469.
*Only products purchased on Salt Baby Surf.Com may be returned this way.
With Salt Babys 30 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the
same condition.
You can return your purchase within 30 days from the original purchase date.
Products must be in the condition you received them. Swimwear cannot be returned after worn or in water.
Products must have the original tag.
Once your return is received and inspected by the fulfillment centers your refund will be processed and a credit to the original method of payment or store credit will be applied within 30 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
